![]() Suggestions that this is an Epson software driver issue or computer software conflicts are worth validating, but, in this case, they are equally wrong.ĪT&T software is actively managing LAN traffic that causes blocking of some device-to-device communication. AT&T's response that this is a warranty issue with specific hardware serial numbers is flat-out wrong. We (espon tech support, ATT tech support, ATT in house tech, and local guru) have about 8 hrs in this and cannot get it to work. Test on desktop from the epson event manager test connectivity okay. ![]() At wits end as to what to change to allow epson (and the Epson Event Manager on PC) to communicate from the scanner. The scanner is hooked up to router via Ethernet cable. Have set up scanner as wireless - same no scan results. Other points - I've installed a new WorkForce epson printer - same no scan results. He came to the conclusion after about 2 1/2 hrs that something - don't know what - with the NVG589 is BLOCKING communications from the epson. Check to see if device is connected." We (he) disabled firewall and we tried again. Take his router out, going back thru the NVG589 and get "Communication Error. Installed his router and scanner would find my computer (computer name) and scan. He did/checked everything he knew to check. I think last Thur had a local computer expert come out to work on it. I've talked w/ATT tech support and even had tech come out to check but he was not much of a router/lan person so had no idea. I've talked for hrs with Epson tech support to include 2nd level. Could scan to computer (jpeg or pdf) from scanner control panel. Prior to swapping router out for new one (refurbished an AT&T tech said) all worked fine. It will print and scan from the computer(desktop) programs. Since router was replaced my Epson XP-820 won't scan from control panel of the epson. Router replaced (NVG589 replaced a NVG589 which wouldn't power up).
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